• Search Services
  • Houston, TX
  • Customer Service/Call Center
  • Full-Time
  • 5210 Champlain Bend St

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Application Support Analyst


Provide day to day IT application support of 3rdparty/ERP business applications, in addition to custom mobile and web applications.

Key Responsibilities

  • Timely resolution of user requests and technology issues, including report creation and user administration for operations
  • Training of employees on application use, functionality, data quality and reporting and help them resolve application issues
  • Create training curricula and documentation solutions
  • Produce organized and informative system documentation, including details of application configuration and installation and client infrastructure
  • Build and create a knowledge base; ensure other IT team members are informed and educated
  • Management of relationship with 3rdparty IT support vendors
  • Analysis and implementation of best practice business processes aligned with the correct technology and tools
  • Create and maintain job schedules, tracking and reports; monitor routine and critical processes and workflows and proactively identify problem trends
  • Support the implementation of new ERP billing and dispatch application
  • Conduct application testing, build test plans and scripts, support client application testing, and collect and summarize test data

Application Support Analyst

Skills / Other Requirements

  • 10+ years of IT experience
  • College Degree, IT major/concentration preferred
  • Experience managing, and supporting applications, in a Terminal Server environment
  • Experience installing, configuring or supporting business applications
  • Excellent verbal and written communications skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation
  • Ability to participate in multiple projects simultaneously while adhering to tight schedules
  • Experience in logistics industry a strong plus
  • SQL database query writing
  • SSRS and Crystal Reports
  • BI tools such as Tableau or Power BI

Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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